Terms and Conditions

By accessing and using our website, you agree to comply with the terms and conditions stated here. If you do not agree with these terms, please do not use our platform or make purchases on (www.muebleriamisantla.com). You agree to the following terms and conditions:

Services Offered: Mueblería Misantla offers custom cedar and mahogany furniture manufacturing services, furniture wholesale, fine furniture maintenance and restoration, interior design and online store.Order Process: To place an order, the Customer must complete the online order form providing accurate and complete information. Mueblería Misantla reserves the right to reject any order if the information provided is incorrect or insufficient. Prices and payments: The prices of products and services are indicated on the web platform and are subject to change without prior notice. Payments are made through the payment methods available on the web platform or in the physical store. For custom furniture manufacturing services, an advance payment of 50% of the total order will be required before starting work. Taxes: The prices shown on the web platform do not include applicable taxes. Taxes will be calculated and added to the order total during the payment process.Delivery and shipping: The estimated delivery time for products and services will be indicated on the web platform or purchase order. Mueblería Misantla is not responsible for delays in delivery due to causes beyond its control, such as delays in transportation or customs. Shipping costs will be calculated during checkout and added to your order total. If your order or installation is outside the state of Puebla, consider the following: ORDER SETTLEMENT: As a form of security and protection, it is important that the order be settled in stores before scheduling the delivery date. INSPECTION OF YOUR MERCHANDISE: It is It is extremely important that you review the conditions of the product you receive and that it is in accordance with your order note, once the merchandise is delivered and it is signed for receipt, any clarification will be subject to specialist consultation. SHADES: One of the benefits is that acquired natural woods and therefore a unique and unrepeatable product, so it is necessary to mention that the tone of your product may have variations to the products displayed in stores and variations in grains and textures DELIVERY DATE: Due to the customization process involved your product, the delivery date that appears on your order could be delayed or anticipated, the exact delivery date will be notified through your seller. If your order is for within the state of Puebla, also consider the following: SCHEDULE: Your merchandise will be delivered to the indicated address within the city of PUEBLA and URBAN SURROUNDINGS at no extra cost with hours from 9:00 to 13:00 and 13:00 to 16:30 from Monday to Sunday.FLY FURNITURE: For your safety and protection of furniture, We cannot introduce furniture through roofs, windows, or exteriors of your property, nor will we force their entry. CLEAR AREA: You must have previously cleared the area where the furniture in your order will be placed. Cancellations and returns: For those products from the online store, customers have the right to cancel an order within 12 hours of placing the order, as long as it has not been shipped. For custom furniture manufacturing services, cancellations are not allowed once work has started. Custom products and custom manufacturing services are non-refundable, unless the product delivered has manufacturing defects or does not meet the agreed upon specifications. Warranty: Mueblería Misantla offers a 1-3 year limited warranty on products manufactured to order. measure against manufacturing defects. The warranty does not cover damage caused by misuse, neglect, normal wear and tear, or modifications made by the customer. To claim the warranty, the customer must contact Mueblería Misantla and provide proof of product defects. (More information, click here)Intellectual property: All designs, images and content on the web platform are property of Mueblería Misantla and are protected by intellectual property laws. Unauthorized use of these materials is prohibited. Limitation of liability: Mueblería Misantla will not be liable for any indirect, incidental, special or consequential damages resulting from the use of our products and services. Changes in terms and conditions: Mueblería Misantla reserves the right the right to modify these terms and conditions at any time and without prior notice. By continuing to use our web platform after changes have been made to these terms, you accept and are bound by the modified terms and conditions.

Return Policies

We appreciate the trust placed in MuebleríaMisantla.com. It is essential for us to ensure that each customer receives high-quality products that meet their expectations. Below is our return policy:

Products Eligible for Return:

Only those products that are delivered damaged, factory defective or that do not correspond to the order specification may be subject to return.

Return Period:

The customer has a period of 5 calendar days after receiving the product to notify and process the return.

Procedure:

If the product received falls into any of the aforementioned categories, the customer must contact Mueblería Misantla customer service through support@muebleriamisantla.com or 221 184 5926. It is necessary to provide a detailed description of the problem and, if applicable, possible, clear photographs to support the claim.

Refunds:

Once the reason for return has been confirmed, the amount will be refunded in electronic money or the product replaced, depending on the customer's preference.

Exclusions:

Any product that does not present damage, factory defects or discrepancies with the order will not be eligible for return. The costs associated with the return process (such as transportation or packaging) will be borne by the customer, unless it is confirmed that the product was defective or incorrect. Overdesigned furniture is not eligible for a refund.

Responsibilities:

Mueblería Misantla is committed to evaluating each case fairly and acting quickly. The customer must ensure that they review the product upon receipt and report any problems within the stipulated time frame.

Data Protection:

All information provided during the return process will be handled confidentially and will be used exclusively to manage the return.

We thank you for choosing Mueblería Misantla and we reiterate our commitment to your satisfaction. If you have additional questions about our return policy, please do not hesitate to contact us.

Soporte@muebleriamisantla.com