GUARANTEE

Guarantee of purchased products

You are now part of our Mueblerías Misantla (M&M) community: we thank you for allowing us to contribute to the happiness of your home. Our desire is to provide you with an extraordinary experience both in your purchase and in the products that will live with you, so that your product has a long useful life and remains in perfect condition, please follow the following instructions.

Mueblería Misantla offers a guarantee of 1 to 3 years depending on the product, natural movements of the wood and manufacturing defects. This is free on board in San Andrés Cholula, Puebla and is at no cost to you. At the time of delivery. If you receive your product damaged, do not receive the product and immediately notify your seller, check the Returns section.

Information about our products

Upon receiving your merchandise:

The product must be unpacked in front of you to verify its condition. Check your product before signing for receipt and compliance, to ensure that you received your order in excellence.

Care of wooden furniture:

Clean your furniture with a clean, soft and damp cloth (not wet). It should always be cleaned looking in the direction of the grain in the wood, from side to side, avoiding doing it crosswise or circularly. Have a special cloth to Clean your furniture, avoiding using others that may have residues of substances that damage the wood. (Microfiber)

Care of leather furniture:

Use a damp cloth avoiding excess water. Then gently rub the skin without scrubbing. Excess powder should be removed regularly to prevent it from accumulating as this can dry out and, in severe cases, have an abrasive effect on the skin. If any liquid is spilled, it should be Remove immediately by pressing a cloth on the skin without rubbing to remove as much as possible, preventing it from being absorbed by the skin of your furniture. Leather, due to its properties, is sensitive to the sun's rays, so you should not expose your furniture to contact. direct with daylight or outdoors.

Tapestry care:

To clean it, vacuum your furniture regularly and if you are going to use any detergent, make sure it does not contain soda or bleach, this will protect the color of your upholstery.

Natural fiber care:

Use salt water or vegetable oil to clean, use a soft bristle brush to help clean the intertwined fibers.

Contact means:

Logistics to validate your guarantee. (Send a copy to Support@muebleriamisantla.com)

Notify your seller or store of your inconvenience, we ask that you have the following information:

Warranty folio (Email Document)Order number (included in the invoice)Product invoiceInconvenienceName of the product with inconveniencePhotographs of the product with inconvenience

The guarantee will lose its validity in the event of:

Bumps and scratches once you receive the delivery and sign accordingly. Use some chemical product or some type of oil to clean your furniture. When your furniture is processed by people outside of our company. Exposure to the sun. Wet furniture. Improper use of furniture. Insects and pests.

Any warranty claim for products that have been shipped outside of our coverage area, collection and delivery is the responsibility of the customer. The customer will accept the terms and conditions of delivery and collection stipulated in this guarantee.

IMPORTANT:

Mueblería Misantla offers maintenance and repair services at affordable costs to our clients.

Misantla Furniture Store in Puebla: 2211845926

Soporte@muebleriamisantla.com